Zoho SalesIQ – Live chat, chatbots, and visitor tracking

69 Quality Score

Active Installs

18/30

With roughly 20,000 active installs and a popularity score of 64, it sits well below mainstream chat plugins like HubSpot (200,000 installs) but above many niche alternatives.

Update Freshness

20/25

Last updated December 2025 and tested against WordPress 6.8.5, the maintenance signal is strong at 92, suggesting active upkeep from the vendor.

User Rating

12/15

A score of 82 from only 7 ratings reflects positive feedback but a very small sample, so the average is not yet statistically meaningful.

Support Health

8/15

A support health score of 50 with zero threads opened and zero resolved points to either a low-need user base or an unresolved gap in community assistance.

WP Compatibility

11/15

Requiring WordPress 2.8 is unusually generous, but compatibility scored 75, with no stated minimum PHP version which is a minor transparency concern.

Scores higher than 21% of indexed plugins

About

Identify, engage and convert website visitors with live chat and visitor analytics.

Active Installs 10k+

Rating ★★★★ 4.1/5

Last Updated 2025-12-05 4:51am GMT

Requires WordPress 2.8+

Tested Up To 6.8.8

Security History

4 known vulnerabilities, all patched

3 High 1 Medium

Most recent: May 31, 2019

View details ▸

What It Does

Zoho SalesIQ adds live chat, AI-driven chatbots, and visitor tracking to a WordPress site by embedding the Zoho SalesIQ widget. Once connected to a Zoho account, site owners can monitor visitor behaviour, trigger automated conversations, and route chats to support agents. It is essentially a wrapper plugin that loads the Zoho SalesIQ JavaScript and configuration into WordPress pages.

Who It's For

This plugin suits businesses already using or willing to adopt the Zoho ecosystem, particularly sales-oriented teams that want live chat tied to Zoho CRM. It fits small to mid-sized operations handling inbound leads, support requests, or appointment bookings where visitor tracking and chatbot automation can convert traffic. Agencies running Zoho-powered client sites will also appreciate the centralised Zoho dashboard.

Who Should Skip It

Skip this if you only need a lightweight chat widget, do not want to create a Zoho account, or prefer a self-contained WordPress solution that does not depend on an external SaaS platform. Sites handling sensitive data that cannot leave the WordPress environment should also look elsewhere.

The Bottom Line

Zoho SalesIQ is a competent entry point for WordPress users invested in the Zoho suite, but the thin rating base, zero support threads, and overall score of 73.41 keep it behind better-known competitors. It is worth considering only if Zoho CRM integration is a hard requirement; otherwise, Chatway, Tidio, or HubSpot offer more proven value. Treat the missing PHP requirement as something to verify before installing on production hosting.

Pick AI Engine if you want a deeply customisable, WordPress-native chatbot framework with MCP support and far broader install trust at 100,000 sites.

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 90/100

Choose Chatway when you want a free, modern chat and helpdesk tool with a stronger overall score and 30,000 installs.

HubSpot All-In-One Marketing – Forms, Popups, Live Chat 84/100

Go with HubSpot's plugin if you want live chat bundled with forms, popups, and CRM, and you prefer the HubSpot ecosystem over Zoho.

3CX Free Live Chat, Calls & Messaging 84/100

Pick 3CX when you want free live chat plus voice and messaging in one WordPress plugin from a well-established provider.

Tidio – Live Chat & AI Chatbots 84/100

Choose Tidio if you want a polished, easy-to-set-up live chat and AI chatbot with strong ecommerce integrations and 80,000 installs.