Live Chat by Formilla – Real-time Chat & Chatbots Plugin

77 Quality Score

Active Installs

15/30

With only 2,000 active installs, adoption is modest compared to category leaders that have tens or hundreds of thousands of installs.

Update Freshness

25/25

The plugin was updated very recently and carries a perfect maintenance score, indicating the author is actively shipping changes.

User Rating

14/15

A 96 out of 100 rating from 116 reviewers is strong, suggesting the users who try it tend to be happy with the result.

Support Health

8/15

There are zero support threads recorded and zero resolved, so the public support health is effectively untested and should be treated as a risk.

WP Compatibility

15/15

The plugin lists compatibility through WordPress 7.0 and the minimum requirement is WordPress 2.7, which is unusually broad and gives a perfect compatibility score.

Scores higher than 53% of indexed plugins

About

Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.

Active Installs 2k+

Rating ★★★★½ 4.8/5

Last Updated 2026-08-17 7:11pm GMT

Requires WordPress 2.7+

Tested Up To 7.1

Security History

1 known vulnerability, all patched

1 Medium

Most recent: April 21, 2023

View details ▸

What It Does

Live Chat by Formilla embeds a real-time chat widget on your WordPress site so you can converse with visitors directly, monitor who is browsing, and deploy automated chatbot responses for self-service. The plugin connects to Formilla's hosted platform, which handles the chat backend, visitor tracking, and bot logic rather than running entirely on your own server.

Who It's For

This plugin suits small to mid-sized businesses that want a hosted live chat solution without building infrastructure, particularly e-commerce stores, real estate agents, healthcare offices, and travel or hospitality sites that need to capture inquiries and book appointments. It is a reasonable pick if you want chat plus chatbot automation in one tool and do not mind your conversation data living on Formilla's servers.

Who Should Skip It

If you already use a CRM like HubSpot or prefer an all-in-one marketing stack, the HubSpot alternative will be a better fit. Developers or agencies that need open, self-hosted chat or deep WooCommerce integration will likely find this plugin too thin.

The Bottom Line

Formilla is a tidy, well-rated, and actively maintained live chat plugin that earns a solid 76.68 out of 100, but its small install base and nonexistent public support history mean it is a safer bet for low-stakes sites than for high-traffic stores that depend on chat uptime. If your business truly lives or dies by chat reliability, prefer Chatway or HubSpot for their larger communities and proven support records.

Pick AI Engine if you want a self-hosted, highly customizable chatbot and AI framework rather than a hosted live chat service.

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 90/100

Choose Chatway if you want live chat plus a helpdesk and FAQ system with 15 times the install base of Formilla.

Joinchat – Enhanced "click to chat" 88/100

Choose Joinchat if your customers overwhelmingly reach you through WhatsApp and you do not need a full live chat widget.

Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 88/100

Choose Chaty if you want to route visitors to multiple messaging apps like Telegram, Line, and WeChat rather than running a single chat session.

HubSpot All-In-One Marketing – Forms, Popups, Live Chat 84/100

Choose HubSpot's plugin if you want chat tied to a full CRM, email marketing, and popups under one ecosystem.