Crisp – Live Chat and Chatbot

61 Quality Score

Active Installs

19/30

Popularity is middling at 64/100, with 20,000 active installs, which is solid but well below category leaders like HubSpot at 200,000.

Update Freshness

9/25

Maintenance scores 49/100, dragged down by the very low minimum PHP requirement of 5.3 and a WordPress minimum of 3.0.1, suggesting the codebase has not been modernized for current standards.

User Rating

14/15

User ratings are a strong 92/100 from 73 reviews, showing that the people who use it tend to like it.

Support Health

8/15

Support health sits at 50/100 with zero tracked support threads resolved on the WordPress.org forum, meaning users rely almost entirely on Crisp's own channels.

WP Compatibility

11/15

Compatibility is 75/100, with confirmation against WordPress 6.8.5 but a very old baseline that could cause issues on lean setups.

Scores higher than 9% of indexed plugins

About

A Free, one-click-to-install, Live Chat and chatbot plugin. No coding skills are required. Used by more than 30 000 customers on WordPress.

Active Installs 20k+

Rating ★★★★½ 4.6/5

Last Updated 2025-04-14 9:35am GMT

Requires WordPress 3.0.1+

Tested Up To 6.8.8

Requires PHP 5.3+

Security History

2 known vulnerabilities, all patched

1 High 1 Medium

Most recent: March 13, 2024

View details ▸

What It Does

Crisp adds a live chat widget to your WordPress site along with chatbot capabilities, letting visitors send messages that reach your team through the Crisp dashboard. Installation is one click and requires no coding, with a free tier that covers the core chat experience. It also supports basic automation so common questions can be answered without a human agent.

Who It's For

Small businesses, ecommerce stores, and service providers who want an affordable, easy-to-set-up chat tool and do not mind managing conversations on a third-party dashboard. It works especially well for teams that handle a moderate chat volume and want a shared inbox without paying for a premium tool upfront.

Who Should Skip It

Sites needing deep CRM, ticketing, or helpdesk automation built into WordPress should look elsewhere, since Crisp routes everything to its own platform. Owners of multilingual or enterprise-scale support operations may find the free tier too limiting.

The Bottom Line

Crisp is a competent live chat plugin with strong user ratings, but its lower overall quality score of 64.23/100 and outdated technical requirements are real concerns. It is a reasonable pick for small sites happy to rely on Crisp's own support rather than the WordPress.org forum. Larger teams or anyone needing deep native integration should compare the alternatives first.

Pick this if you want AI-powered chat and content generation that runs natively inside WordPress rather than routing to a third-party service.

Chatway Live Chat: AI Chatbot, Customer Support, FAQ & Helpdesk 90/100

Choose Chatway if you want a similar lightweight live chat with built-in helpdesk and FAQ features and a larger install base of 30,000.

HubSpot All-In-One Marketing: Forms, Popups, Live Chat 84/100

Go with HubSpot's plugin if you want chat tightly integrated with a full CRM, marketing automation, and email tooling.

3CX Free Live Chat, Calls & Messaging 84/100

Pick 3CX if you also need voice and video calling alongside chat from a single WordPress widget.

Tawk.To Live Chat 84/100

Choose Tawk.To if you want a fully free, very widely used chat tool with 100,000 installs and a long track record.