ChatHelp – Click to Chat Button, Chat to Order for WooCommerce & Floating Chat Form

74 Quality Score

Active Installs

14/30

With only 1,000 active installs it is a very small plugin, but it earns a perfect popularity score because it sits well above the install base of most plugins in the directory.

Update Freshness

25/25

Updated within the same week as the assessment and tested against WordPress 7.0.1, the maintenance signals are excellent and suggest an actively maintained codebase.

User Rating

13/15

An 88 out of 100 from 9 ratings is a strong score, though the small sample size means it should be read as a soft positive rather than a proven crowd favourite.

Support Health

8/15

Zero support threads opened and zero resolved is a neutral signal: there is no evidence of poor support, but also no public track record to confirm responsiveness.

WP Compatibility

15/15

Requires WordPress 5.0 and PHP 7.0, which is broad and backward compatible, and it is tested against the latest 7.0.1 release, so compatibility is solid across most modern hosts.

Scores higher than 34% of indexed plugins

About

Add a WhatsApp chat button, WooCommerce WhatsApp order button & click-to-chat floating widget. Capture leads & convert visitors via chat.

Active Installs 1k+

Rating ★★★★ 4.4/5

Last Updated 2026-09-14 9:46am GMT

Requires WordPress 5.0+

Tested Up To 7.1

Requires PHP 7.0+

Security History

4 known vulnerabilities, all patched

1 High 3 Medium

Most recent: July 16, 2026

View details ▸

What It Does

ChatHelp adds a floating WhatsApp click-to-chat button to your WordPress site, plus a dedicated WooCommerce order button so customers can ping you directly through WhatsApp. It also includes a floating chat form for lead capture, aimed at turning anonymous visitors into conversations and, ideally, sales. The feature set is tightly focused on WhatsApp as the messaging channel.

Who It's For

This plugin makes the most sense for small WooCommerce stores in markets where WhatsApp is the default customer messaging app, such as India, Brazil, Indonesia, and parts of Latin America. It also suits lead-gen sites for solo operators or small service businesses who want a single, low-friction contact channel without paying for a full live chat SaaS.

Who Should Skip It

If you need a multi-channel chat widget (Telegram, Messenger, email, SMS, phone) or AI chatbots and helpdesk features, you should look elsewhere, as ChatHelp is WhatsApp-only. Larger stores with thousands of monthly chats will likely outgrow its scope and need an enterprise tool like Chatway or a CRM-integrated solution.

The Bottom Line

ChatHelp is a focused, well-maintained WhatsApp-first chat plugin that earns an overall quality score of 74.13/100, with standout scores for maintenance and compatibility but a thin real-world track record at only 1,000 installs. It is a reasonable pick for small stores that live and die by WhatsApp sales, but bigger operations should consider Joinchat or Chaty for broader reach and proof at scale.

Related Plugins

Click to Chat – HoliThemes 88/100

Pick this when you want a much larger install base and a longer update history, trading a simpler UI for stronger community trust.

Joinchat 88/100

Choose Joinchat if you want WhatsApp click-to-chat with deeper WooCommerce integration and a mature, well-documented feature set.

Chaty 88/100

Go with Chaty when you need 20+ messaging channels including WhatsApp, Telegram, Messenger, and phone in one floating widget.

Social Chat – Click To Chat App Button 86/100

Pick this if you want multiple agent support and richer WhatsApp chat customisation on top of click-to-chat.

Chatway Live Chat 90/100

Choose Chatway when you need a full live chat, AI chatbot, and helpdesk solution rather than a lightweight WhatsApp button.