Chaport — Live Chat & Chatbots

72 Quality Score

Active Installs

15/30

Popularity scored well above its weight, driven by a broad range of use cases rather than a massive 2,000 active install count, which is modest by category standards.

Update Freshness

25/25

Maintenance is excellent, with a same-day update tested against WordPress 6.9.4 indicating the developer is actively shipping compatibility fixes.

User Rating

10/15

User ratings are solid at 80 out of 100, but the sample size of only 4 reviews means the score carries meaningful uncertainty.

Support Health

8/15

Support health is a concern at 0 of 0 threads resolved, indicating either no public support activity or no community engagement on the WordPress.org forums.

WP Compatibility

15/15

Compatibility is outstanding, claiming support back to WordPress 2.8 and PHP 5.2, though this effectively means the plugin imposes no meaningful technical barrier.

Scores higher than 28% of indexed plugins

About

Modern live chat plugin for WordPress. Powerful features: multi-channel, chatbots, customization, etc. Free plan. Unlimited chats & websites.

Active Installs 2k+

Rating ★★★★ 4/5

Last Updated 2026-05-28 2:10pm GMT

Requires WordPress 2.8+

Tested Up To 6.9.7

Requires PHP 5.2+

Security History

1 known vulnerability, all patched

1 Medium

Most recent: June 5, 2025

View details ▸

What It Does

Chaport embeds a live chat widget on your WordPress site, connecting visitors directly to a third-party Chaport dashboard where agents handle conversations and configure chatbots. The plugin itself is a lightweight embed script that pulls in features like multi-channel messaging, bot flows, and widget customization managed from the Chaport SaaS console, not from WordPress.

Who It's For

This plugin fits small to mid-sized businesses that want a dedicated live chat SaaS with chatbot capabilities and are comfortable routing conversations through an external dashboard outside of WordPress. It is a reasonable pick for e-commerce stores, service businesses, and agencies that need multi-agent chat and do not mind that the heavy lifting happens on Chaport's servers.

Who Should Skip It

If you want a self-contained WordPress solution with native chat history in the admin, or you prefer an AI-first chatbot framework that lives entirely inside your WP install, skip this and choose AI Engine instead. Larger sites expecting battle-tested support threads or a massive install base should also look elsewhere given the limited community footprint.

The Bottom Line

Chaport delivers a competent live chat and chatbot embed with strong maintenance signals and broad compatibility, earning an overall quality score of 71.88 out of 100. The plugin's biggest weaknesses are its small install base, thin public support presence, and the fact that its core value lives in a separate SaaS rather than inside WordPress. It is worth a look if the Chaport ecosystem matches your needs, but most shoppers will find stronger ratings and bigger communities among the alternatives.

Pick AI Engine when you want a chatbot and AI framework that runs entirely inside WordPress with deep integration into posts, forms, and custom data sources.

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 90/100

Pick Chatway when you want a modern live chat with built-in AI, helpdesk ticketing, and FAQ features at a similar free tier, with a much larger user base of 30,000 installs.

3CX Free Live Chat, Calls & Messaging 84/100

Pick 3CX if you also need voice calling and messaging in one free widget, and you prefer an open-source path with 100,000 installs and a longer WordPress.org track record.

Tawk.To Live Chat 84/100

Pick Tawk.To if you want a completely free, ad-free live chat with a huge 100,000-install footprint and a longer-standing reputation on WordPress.org.

Tidio – Live Chat & AI Chatbots 84/100

Pick Tidio when you want live chat paired with AI chatbots and e-commerce integrations like WooCommerce and Shopify, backed by 80,000 active installs.